Jamie Richardson says she's "more than a little angry" the pet insurance company she's paid monthly for four years refused to cover her dog's injury.
"It just felt really shocking to know that this company was not there for me, when I needed them the most," says the Yukon woman. Richardson's dog Muddy is a seven-year-old Akita breed. While running in the woods near Whitehorse, Muddy tore a ligament in a hind leg.
A vet told Richardson that's a common injury in Yukon, where dogs can get their paws caught in a rabbit or fox hole, and twist their knees.
But when Richardson filed a claim to get reimbursed 80 per cent of her $4,200 vet costs, Canada's largest pet health insurance provider denied her claim. Petsecure pointed to a clause in her policy denying coverage if a dog is injured while "jumping, running, slipping, tripping or playing." "It takes away from him being a dog," says Richardson. "I think it defeats the principle of pet insurance." After Go Public requested an interview, Petsecure reviewed the file and has now agreed to pay Richardson's claim. In a letter sent to Richardson, the company says it decided to provide compensation because "Muddy has been a part of the PetSecure family for a long time."